Helpful Information

Phone Advice

​For safety reasons, medical advice is not always given over the phone. Our nurses are available to provide initial guidance and can refer matters to a doctor if needed. If your call is urgent, let reception know so you can be transferred directly to a nurse.

 

Test Results

​If you have a significant abnormal result, we will contact you. Please ensure your contact details are up to date. If results are critical and you haven’t heard from us, call to check with a nurse. Some results may take up to a week to arrive. Nurses cannot fully interpret results, so you may need an appointment with your doctor to discuss them in detail.

 

Sickness / ACC Certificates

​Sickness or ACC off-work certificates are legal documents. To issue one for your employer or WINZ, you must be seen by a doctor, ideally on the day of your illness.

 

Home Visits

​Whenever possible, care is provided more safely and thoroughly in the clinic. Home visits may be arranged by the doctor for registered patients who are incapacitated and unable to come in. Home visits cannot be done during booked clinic hours. For urgent medical help when you cannot come to the clinic, please dial 111 for an ambulance.