Appointments &
What to expect

Booking an appointment is easy using the WELL NZ App, wherever you are. Simply choose your preferred doctor and decide a time that suits you.

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If you need help, feel free to call our reception team on 09 524 6249 - we're happy to assist.

 

We offer:

• In-person appointments

• Phone consultations

• Video consultations

 

If you have Flu-Like Symptoms

If you're feeling unwell with symptoms such as:

• ​Fever

• Cough

• Tiredness

• Loss of taste or smell

• Sore throat

• Headache

• Aches and pains

• Diarrhea

• A rash on skin, or discoloration of fingers or toes

• Red or irritated eyes​​

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Please give us a call before coming into the clinic. When you arrive, stay in your car and call us on 09 524 6249 to let us know you're here.

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For everyone's safety, patients with these symptoms will be asked to wear a mask when entering the clinic.

 

During your Appointment

• A standard appointment is 15 minutes for one person and usually covers up to two concerns.

• If you have a few things to discuss or something more complex, we recommend booking a longer (30-minute) appointment so we can give you the time you need.​

• If you feel unwell while waiting for your appointment, please inform reception immediately so our clinical team can assist you. 

• Some appointments may require extra time, including : Minor procedures, Well Woman/Well Man checks, Full health Assessment checks.

• If you or a family member is feeling unwell, let us know when booking and ask to speak with a nurse. We'll assess the urgency and help you be seen as soon as possible.

• Interpreting services are available and must be arranged prior to your appointment. Please inform us at the time of booking so we can organize this for you.

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What to Expect at your Visit

• Sometimes appointments can run a little behind, especially if earlier patients need extra care. We appreciate your understanding when this happens.

• Some services, such as referral letters, non-funded services, and consumables, are charged in addition to your consultation fee.

• We can submit Southern Cross Easy Claims on your behalf. Please let us know if you are a Southern Cross member, as we may not always have this recorded. If you have any questions about your claim or approved amounts, these will need to be discussed directly with Southern Cross.

• If your doctor provides a referral (e.g. specialist or radiology), you will need to arrange the appointment directly with the provider.  In my cases, the provider may contact you, but we recommend following up if you have not heard from them.

• You're welcome to bring a support person with you. 

• If you need assistance during your visit, let our team know- we're here to help.

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Your Rights 

We're committed to making sure every patient feels safe, respected, and cared for.

• Your rights are protected under the Code of Health and Disability Services Consumers' Rights (HDC)

• You can expect to be treated with respect, dignity, and fairness.

• We'll communicate clearly and make sure you understand your care options.

• You'll always involved in decisions about your treatment.

• You're welcome to bring someone with you for support

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Helping us Address You Properly

We want to make sure we communicate with you in a way that feels respectful and comfortable.

You're welcome to let us know your preffered name and pronouns. Just let our team know at reception during your visit so we can address you correctly.

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